Requisition#1912

Chief Clerk - Items Processing at Mainz-Kastel District Office (Germany) Full-Time

Must be available to start Immediately

***M/F/D*** *Male/Female/Diverse*

I. Summary

This position is responsible for supervising the operation of the Item Processing Department. The Chief Clerk Items Processing ensures that department deadlines are adhered to and that all transactions are processed in a timely and accurate manner. Control responsibilities include Barr Files distribution, settlement of unposted items, IMNS closures & ITFV entries, settlement of all Forex items (FX deals, investments, recoupments and conversions), Optima download of SEPA Payments and processing, statement and notices processing, Fidelity payment files transmission, handling of various checks, processing Treasury deposits and handling of undeliverable cards.

In addition, the position will assist in documenting business processes currently performed in Item Processing and will assist in the optimization and streamlining of current and future procedures. The position will also provide support in administrative tasks for the Item Processing department.

II. Principal Accountabilities

• Supervises the operation of the department ensuring that priorities are assigned, and tasks are completed on time ensuring business controls are adhered to.
• Supports the preparation of work and vacation schedules to ensure that trained staff is available for all task as required. Assigns duties to assigned staff to ensure a smooth, efficient workflow and minimum of idle time.
• Ensures the department completes all daily functions within given time restraints, that all deadlines are met and that all dual control functions are adhered to.
• Overseas the BARR files distribution.
• Controls the settlement of unposted items to ensure that entries are correctly dispositioned and settled.
• Ensures the IMNS daily closures are completed and ITFV entries are made.
• Ensures that all Forex items are processed within the established deadlines and replaces the designated associates if/as applicable. Forex settlement includes all FX deals, investments, recoupments and conversions completed. Ensures contact database of dealing banks and SSIs are kept current. Reconciles differences and issues with dealing banks.
• Oversees the SEPA Payments control process and download of SEPA files from Optima.  Oversees the statement and notices process and upload to application.
• Oversees the payment files transmission to Fidelity and is able to work with Direct Connect application.
• Monitors and controls incoming various cheques from the Banking Centers and forwards to LZB.
• Oversees processing of Treasury deposits.
• Oversees handling of undeliverable cards.
• Responsible for supervising the timely and accurate processing of GL-clearing transactions and account entries for the applicable tasks.
• Supports the selection, training, developing and motivation of all associates.
• Investigates and resolves inquiries from Banking Centers and other internal departments by internal research, ensuring that a timely response is provided.
• Responsible for documenting the current processes of tasks in our scope of duties and will provide support for the creation and optimization of procedures and workflows.
• Support in writing, reviewing and maintaining department procedure and desk instructions for current workflows in the Item Processing department to streamline these workflows.
• Serve as an SME for content issues of the department’s procedures and serve as liaison between the Item Processing department and internal and external partners in helping to optimize ongoing processes and minimize error rates.
• Stays up to date with current applications used by Item Processing Department.
• Will be the in-charge during absences of the Department Manager.
• Other duties as assigned.

III. Knowledge & Skills

A. Knowledge

• Ability to perform all processes handled within Item Processing Department  Good knowledge of Microsoft Office products.
• Knowledge of banking/business practices, company policies and procedures, European and U.S. banking regulations and laws, and banking security and systems.
• Excellent accounting knowledge and skills.
• Excellent computer and organizational skills.
• Excellent ability to process and control high value transactions efficiently.
• Ability to work independently and make rational decisions.
• Knowledge of the Optima system, Fidelty applications and OnBase reports  Working knowledge of the encore Teller system.

B. Skills

• Demonstrates a commitment to associate engagement, diversity and inclusion.
• Promotes a better company for our customers, shareholders, and associates in accordance with our values and commitments.
• Demonstrates leadership in adopting and embedding the risk culture.
• Flexible, logical, and analytical thinker.
• Ability to negotiate and communicate at different levels in the organization.
• Preferably previous experience in curriculum and technical writing.
• Ability to explain abstract concepts to non-technical stakeholders.
• Ability to deliver quality content/material under time constraints.
• Ability to communicate, interpret written documentation, and follow work instructions in both the German and English languages.
• Flexible and ability to meet deadlines.
• Keep calm, controlled, and productive when confronted by work-related stress or opposition from others.
• Strong interpersonal skills.
• Fully competent to work on complex projects, tasks and problems.  Excellent oral and written communication skills.